Privacy Policy
Last updated: January 2026
Introduction
At Shoutjar, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at shoutjar.com and app.shoutjar.com. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Information You Provide
- Account information: Name, email address, and password
- Billing information: Processed securely by Stripe (we don't store credit card details)
- Content you upload or import: Testimonials, reviews, and related content
- Communications: Support emails, feedback, and messages you send us
Information We Collect Automatically
- Usage data: Features used, pages visited, time spent on the platform
- Device information: Browser type, IP address, device type, operating system
- Cookies and similar technologies: To enhance your experience and analyze usage
Information from Third Parties
- Reviews and testimonials: Imported from Trustpilot, G2, Capterra, Yelp, App Store, Google Play
- Social media mentions: From Twitter/X, LinkedIn, Reddit, Product Hunt, Hacker News, Instagram, YouTube
- Payment information: Transaction data from Stripe
How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send service-related communications and updates
- Analyze usage patterns to enhance the product
- Perform AI processing (sentiment analysis, translation, content generation)
- Detect and prevent fraud, abuse, and security issues
- Respond to your requests and provide customer support
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
- Legal requirements: When required by law, court order, or government request
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you explicitly authorize us to share your information
Data Retention
- Account data: Retained while your account is active, deleted within 30 days of account deletion
- Testimonials: Retained until you delete them or close your account
- Usage logs: Retained for 24 months for analytics and security purposes
- Payment records: Retained for 7 years to comply with legal requirements
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at support@shoutjar.com.
Cookies
We use cookies and similar tracking technologies to enhance your experience:
- Essential cookies: Required for the service to function properly
- Analytics cookies: Help us understand how you use the service
- Preference cookies: Remember your settings and preferences
You can disable non-essential cookies through your browser settings, though this may limit some functionality.
Third-Party Services
We use the following third-party services:
- Stripe: Payment processing
- Google Analytics: Usage analytics
- AI providers: Content processing (OpenAI/Anthropic)
- Cloud hosting providers: Service infrastructure
These third parties have their own privacy policies governing how they use your information.
Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Regular security reviews and audits
- Strict access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
International Data Transfers
Shoutjar is operated from Italy (EU). If you are located outside the European Economic Area (EEA), your data may be transferred to and processed on servers located in the EU. We ensure that appropriate safeguards are in place for any international transfers in accordance with applicable data protection laws.
Children's Privacy
Shoutjar is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will also send you an email notification or display an in-app notice. Your continued use of the service after changes constitutes acceptance of the updated policy.