Respond to Reviews Like a Pro
Craft professional, on-brand responses to customer reviews in seconds. Free, no signup required.
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Shoutjar helps you discover reviews across 20+ platforms and transform them into social proof that converts. Respond, collect, amplify.
Start Free TrialThank the customer specifically for their feedback, mention what they praised, reinforce your brand values, and invite them to return or try something new. Keep it genuine and personal—avoid generic responses.
Acknowledge their experience, apologize sincerely without being defensive, and offer a concrete solution. When appropriate, invite them to continue the conversation privately. A thoughtful response can turn a critic into a loyal customer.
Responding to reviews shows customers you care, builds trust with potential buyers reading your reviews, improves your local SEO, and gives you a chance to turn negative experiences around. Businesses that respond to reviews are seen as 1.7x more trustworthy.
Aim to respond within 24-48 hours. Quick responses show attentiveness and can prevent negative sentiment from spreading. For negative reviews, faster is better.
Absolutely! The generated responses work for any review platform including Google Business, Yelp, TripAdvisor, G2, Capterra, Trustpilot, and more.