Enter your survey responses and get your NPS score instantly — with industry benchmarks and actionable recommendations.
Net Promoter Score measures customer loyalty with one question: "How likely are you to recommend us?" (0-10)
Customers who love you
Satisfied but not enthusiastic
Unhappy customers
Shoutjar helps you collect reviews from your happiest customers. A +50 NPS means nothing if no one hears about it.
Start Free TrialNPS = (% Promoters) - (% Detractors). Passives affect percentages but aren't in the formula. Result ranges from -100 to +100.
Below 0 needs work, 0-30 is good, 30-70 is great, 70+ is world-class. Compare to your industry benchmarks for context.
Aim for 100+ for statistical significance. 30-50 can provide directional insights for small businesses.
Quarterly or after key interactions. Once per quarter per customer maximum to avoid survey fatigue.
Passives (7-8) are satisfied but won't actively promote or detract. The formula focuses on extremes that drive word-of-mouth.
Transactional: after specific interactions (purchase, support). Relational: periodic overall loyalty measurement. Both are valuable.
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